Customer Experience Advisor (Remote)

 

Customer Experience Advisor (Remote) - 39 Hours

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

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We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role

A customer facing role focused on providing support to our customers via several different channels. Reporting into the Customer Experience Team Leader, this position will support our customers over the phone and via email, as well as on social media and web chat.

Responsibilities

• 
  Providing excellent customer support via phone, email, social media and web chat.
• Facilitating order placement with customers by phone.
• Providing product and care information to customers.
• Processing of online gift card orders.
• Acting as a voice of the customer, providing feedback to senior Op/team leader.
  

Key Skills and Experience
Essential

• Flexibility and willingness to adapt to customer contact and demand
• Team player and excellent communicator a must!
• Comfortable working under pressure at busy times including peak etc.

What we can offer you:

• Staff Discount
• Uniform allowance
• Pension scheme
• Refer a Friend scheme
• Training and career development
• Supportive and rewarding culture

INDHEADOFFICE

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