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Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
LONDON MARRIOTT HOTEL MARBLE ARCH
A modern destination for business and leisure, the luxurious 4 star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.
Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare.
Explore our very big world
We are looking for an ambitious, dedicated and service-oriented Front Office Supervisor to join the team at London Marriott Hotel Marble Arch. If you are passionate and looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?
What you’ll do
- Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Take and confirm reservations and cancellations.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
- Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
- Contact appropriate individual or department as necessary to resolve guest requests.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Previous experience in Front Office
- A warm, people-oriented demeanour
- A team-player attitude
- A safety-first approach
- Positive outlook and dependability
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
