Job summary
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
Main duties of the job
We are looking to employ a Part time (18 hours) admin assistant.
The hours expected to work:
Monday – 9:30am – 2:30pm 4.5 hours (30 minute lunch break)
Tuesday – 9:30am – 2:30pm 4.5 hours (30 minute lunch break)
Wednesday - OFF
Thursday – 9:30am – 2:30pm 4.5 hours (30 minute lunch break)
Friday – 9:30am – 2:30pm 4.5 hours (30 minute lunch break)
About us
Magnolia House Surgery is a traditional family practice. We always put our patients interests first and take great pride in the level of care that we offer our patients. Our team of Clinicians, Admin and Management are of the highest standard. We aim to work with patients and to deal with problems by taking their wishes and values into consideration. We are committed to the development of all members of magnolia House team, supporting individuals to achieve their full potential. We expect flexibility and commitment of all members of the practice team. Excellent working conditions.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team dependent on current and evolving Practice workload and staffing levels:
- Book/cancel/rearrange appointments
- Tasks
- Inbound and outbound telephone calls
- Deal with enquires
- Filing of medical records
- Filing and retrieving paperwork
- Prescriptions
- Emails
- Data processing
- Registrations
Person Specification
COMPLEXITY AND CREATIVITY
Essential
- Ability to solve problems within area of work/knowledge
- Able to work with a wide variety of tasks
- Ability to apply set procedures
- Accurate and thorough approach
COMMUNICATION
Qualifications
Essential
- Good General Secondary Education
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working as part of a team
Desirable
- NHS experience
- Experience of answering telephone calls in a high call volume Environment
- Experience of setting up general office administrative systems / working in an administrative office environment
FLEXIBILITY
Essential
- Flexible approach to undertaking a wide variety of tasks
- Flexible with regard to working hours, eg anti-social hours, shifts, full or part-time working, holiday cover
- Able to undertake training outside of normal working hours if necessary
- Interested in/aptitude for learning new skills/taking on new challenges?
SKILLS
Essential
- Organisational / problem solving skills
- Verbal communication skills - ability to deal with people in person and on the telephone
- Verbal reasoning skills
- Strong appreciation of customer service skills
- Awareness of diversity issues and able to work in a positive, non-discriminatory way
- Mature outlook
- Team player
- Highly motivated
Desirable
- Clinical software skills
- IT skills
- Basic Microsoft Office: Word
- Outgoing, confident personality
Job Type: Part-time
Part-time hours: 18 per week
Salary: £10.42-£11.00 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Day shift
- No weekends
Ability to commute/relocate:
- Ascot: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location: In person
Application deadline: 30/08/2023
