Floor Supervisor - Selfridges
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Floor Supervisor – Selfridges
(Permanent, Full Time)
Sales Achievements & Client Portfolio Development:
- Ensures a unique and exceptional client experience before, during and after a sale
- Masters perfectly the steps of a sale
- Adapts according to the clients’ needs and motivations
- Deals with ease during negotiations and with objections or complaints
- Meets individual and boutique targets, both quantitative and qualitative
- Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
- Participates to client events and acts as an Ambassador of the Maison
Team Management:
- Drives the boutique assistants team to optimise floor management and elevate client experience
- Motivates and support the sales associates team in the selling of Cartier products, offering guidance and assistance as needed to facilitate sales and ensure excellent customer service at all times
- Collaborates with Cartier sales coach and L&D manager in order to help managers in building individual coaching plans of the team
- My Cartier Touch coaching on the floor: listening of sales scenarios of sales teams and organisation of debriefing sessions
- Participates in daily briefs, ensuring that staff is aware of the tasks, targets, product knowledge and market intelligence. Supports managers in organizing Product Specialists regular interventions in daily briefs
- Ensures the day-to-day management, training, and animation of the sales team in order to drive performance, motivate and reinforce engagement of the sales team
- Participates in cross departments and omni channel projects (such as CS conversion, clienteling, e-commerce, CRC)
Boutique Operations & Performance Management:
- Ensures the implementation and respect of all group, Maison and boutique policies, procedures and guidelines
- Ensure the implementation and respect of Visual Merchandising guidelines
- Ensures that the boutique and its counters are in a perfect condition
- Is responsible for the availability, knowledge and use of client and sales & service tools
- Assists the Deputy Boutique Managers with boutique reports if requested
- Assists with Boutique operational projects as needed (inventories, IT implementations, new tools roll out, etc)
- Assists the Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets
HOW WILL YOU MAKE AN IMPACT?
- Assist Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets
- Ensure the day-to-day management, training, and animation of the sales team in order to drive performance, motivate and reinforce engagement of the sales team
- In liaison with the Boutique Assistants team to optimise floor management and elevate client experience
- Collaborate with the Cartier L&D team in order to help managers in building individual coaching plans
- Participate in cross departments and omni channel projects (such as CS conversion, clienteling, e-commerce, CRC)
- Ensure a unique and exceptional client experience before, during and after a sale
- Cultivate strong client relationships to develop client loyalty and his/her client portfolio
- Ensure the implementation and adherence of all Group, Maison and boutique policies, procedures and guidelines
- Be responsible for the availability, knowledge and use of client and sales & service tools, animating engaging and creative briefs
- Assist with Boutique operational projects as needed (inventories, IT implementations, new tools roll out, etc)
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Working within a diverse and multicultural team, you can collaborate and support effectively through strong interpersonal and communication skills
- You will have a positive attitude, aiming for excellence with a true client centric approach, ensuring this mentality is carried through all aspects of your role
- Preferably have previous experience in management/leadership
- Preferably have experience working in a watch/jewellery background
- Demonstrate your ability to prioritise in a high traffic environment and work under pressure. You will be reliable and flexible, accurate, organised and efficient
- Have previous luxury experience, including experience in dealing with sophisticated clientele, demonstrate immaculate personal presentation, be polite and patient with excellent attention to detail, strong solution-driver, highly client-focused
- Knowledge of SAP would be highly beneficial
HOW DO WE KEEP YOU SMILING?
You will be based in Cartier’s UK Head Offices alongside other Richemont maisons.
We strongly believe in internal mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
LEARN MORE ABOUT LIFE AT RICHEMONT AND CARTIER BELOW:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
https://www.youtube.com/cartier
https://www.linkedin.com/company/cartier/
#revealtheexceptional #richemont #cartier
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