Are you looking for a remote position where you can build on your fantastic customer service skills? Have you ever thought about call centre work but didn’t want a pressured sales environment? With the flexibility of working from home, full time hours (no weekends!) and a secure job role, this could be exactly what you’re looking for!
The Repair Network is at the heart of all Innovation Group Motor operations. We need to ensure that the Repair Network remains fit for purpose and able to support our clients and the consumers that use our services (the drivers that we place into the network – policyholders and third parties). This role is needed to ensure that we are fulfilling our contractual requirements to our clients, maintaining our repair network records and communicating effectively with our repairers and consumers.
What Is The Role?
Starting on outbounds, you will focus on building relationships with repairers – gathering information on claim progression, and intervening when any issues arise during the claims process. As you evolve in the role, you will also act as a liaison between the repair network and the Innovation Group operational teams, and offer support to the network management team.
Some of your duties include:
· Develop and maintain relationships with the IG repair network
· Develop a working relationship with the repairers, allowing you to gather all required claim management information. This will include proactive management of claims that are falling out of SLA and working with the repairer to bring the claim back into SLA.
· Deal with inbound consumer queries via email and telephone, providing excellent customer service in order to progress and resolve the claim
· Develop strong relationships with the IG Operational Team Leaders in order to provide them, and their teams, with feedback and guidance on matters escalated to the Service Delivery (Damage Outcomes) team.
· Work with the Network and Engineering Management Team to produce, distribute and collate any contractual or other information to the Network as is required.
What Do We Need From You?
We need someone who is confident, proactive, and not afraid to ask questions and probe for details! Ideally coming from a customer service / admin / call centre background, you will possess the skills to deliver excellent customer service – an empathetic approach, calm, adaptable, patient, and always looking for an opportunity to go the extra mile.
Any experience within the motor industry or repairs would be a bonus!
Why Should You Apply?
· In depth training period with ongoing support
· Monday to Friday shifts, 9am – 5:30pm!
· Competitive salary of £20,319 – 20,900
· Opportunity to progress at your own pace - there are plenty of different roles in the team to increase your knowledge and ongoing personal development
· Lots of benefits including:
· 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
· Fantastic referral scheme with no limit on how many friends you can refer!
· Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more!
Who Are We?
We are the Innovation Group - For over 20 years, the world’s leading insurers, vehicle manufacturers, property managers, brokers and fleet operators have trusted us to transform their claim management processes, manage critical vehicle and property incidents, and generate more revenues with value-added services like warranty and service plans for dealerships around the world.
Job Types: Full-time, Permanent
Salary: £20,319.00-£20,900.00 per year
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: Remote
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