Location: Southwold
Salary: £11 per hour base pay (£2/hour bonus on weekends and bank holidays)
Job Type: Full-time (37.5 Hour Week)
Hours: Mon-Fri 9am-5pm (30 minutes lunch)
Saturday Rota’d 2 per month in exchange for day off in week.
Contract: 6 months fixed-term
Job Overview: Our holiday letting agency is looking for a Listing Administrator and Customer
Service Representative to join our team. In this role, you will be responsible for managing our holiday rental listings and providing exceptional customer service to our clients.
Key Responsibilities:
● Maintain and update the agency's holiday rental listings on various online platforms, including Airbnb, Booking.com, and TripAdvisor
● Ensure all listings are accurate, up-to-date, and comply with our agency's standards
● Respond to customer inquiries and bookings in a timely and professional manner via phone, email, and other communication channels
● Manage customer bookings, confirmations, and payments
● Handle customer complaints and issues in a calm and professional manner, seeking solutions to ensure customer satisfaction
● Liaise with property owners and service providers to ensure that properties are well-maintained and that any issues are resolved quickly
● Assist with marketing and promotional activities, such as creating social media posts and email newsletters
Qualifications:
● Experience in customer service, hospitality, or a related field preferred
● Strong organisational and time-management skills with the ability to multitask and prioritise
● Excellent written and verbal communication skills, with a professional and friendly demeanour
● Strong attention to detail and accuracy in work
● Proficient in Microsoft Office Suite and online booking platforms
If you are an organised, customer-focused individual with a passion for the hospitality industry, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Salary: £11.00-£13.00 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Southwold: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 26/11/2023
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