What we’re looking for:
- Do you have contact centre experience dealing with customer calls and administration.
- Are you organised and able to manage your time effectively and efficiently?
- Are you committed to providing great customer service and seeing problems through to delivery?
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If you do, this role is perfect for you! Here at Peabody, we have two opportunities for a Contact Centre Adviser on a permanent basis at our office in Houghton Regis.A bit about the role:
- Provide support and assistance to our customers when reporting repairs, ensuring that the correct diagnosis is established.
- Ensure that tasks given are completed to a high standard and within set timescales.
- Ensure all relevant company policies, procedures and standards are understood and adhered to.
As a Contact Centre Advisor, you will ensure we achieve high levels of customer satisfaction through ownership and pro- active interaction with customers and colleagues. Some of the key results for the role include:
Delivering an easy, reliable and empathetic service to your internal and external customers, by seeking to understand fully your customer's needs
Have good communication skills and proactively manage relationships with colleagues, customers, contractors, suppliers and stakeholders.
Positively challenge and promote continuous improvements and bring a proactive and adaptable attitude to the team.
This role will require a minimum of three days working in the Houghton Regis office.
A bit about us:
Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst is complete in April 2023. Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.
Here just a few of the benefits for working at Peabody:
Up to 25 days annual holiday plus bank holidays
Competitive salaries that are benchmarked regularly against current market rates
Two additional paid volunteering days each year
Flexible benefits scheme, including family friendly benefits and access to a discount portal
Are you ready to apply?
To be considered for the [job title], please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
If you need to ask us anything else at all, feel free to drop an email to recruitment@peabody.org.uk and one of our team will be in touch.
