RECUP UK is a leading company that manufacture, wash and supply reusable drinking cups to stadiums and festivals across The UK. As the business grows, an opportunity has opened up for a customer service advisor / office administrator to join the team.
If you enjoy engaging with people, can work as part of a team and have excellent attention to detail, then this could be the role for you.
Your primary role within the company will be to:
- Respond to current and new customer queries through email
- Answer phone calls from customers and clients
- Help customers on our Live Chat service from our website
- Process refunds/returns/cancellation requests
- Resolve customer service disputes
- Some Personal Assistant tasks for the MD
- General administrative duties
- Running regular reports
Who are we looking for?
We need an individual who has:
- Excellent communication skills
- A willingness to learn
- A proactive approach
- A confident, friendly and professional telephone manner
- At least a year of customer service experience
- Knowledge or experience of online marketplaces like Amazon or eBay is advantageous but not required
If you have the required skills, don’t miss out on this opportunity to be a part of our growing team.
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Romford, RM3 8SB: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Job Type: Full-time
Salary: £23,000.00 per year
Benefits:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Southend-on-Sea: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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