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Ref NumberAbout us
Student Records and the Student Lifecycle team are busy teams at the heart of UCL’s student administration. They are responsible for administrative processes from setting up of programme information, enrolment of students, module registration and the awarding of qualifications according to the regulations.
The teams operate in a business partner model, meaning that a key part of their roles involves working closely with faculties and departments to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL.
The teams are success-oriented and enthusiastic in their approach to dealing with high volumes of queries whilst delivering an excellent service. We are looking for a proactive, quick learner to join the team on a fixed term contract to cover maternity leave.
About the role
The Student Records Officer will be working in the Student Records team responsible for the set up and maintenance of core records in Portico (SITS) that support the student lifecycle.
The Student Records Officer will support the and maintenance of core records in Portico (SITS) that support the student lifecycle that underpins almost all student-facing operations from application to graduation. They will work as part of a team to ensure accurate records are maintained for all aspects of student record keeping from enrolment to award, including module selection, assessment marks processing, progression and award for undergraduate and postgraduate programmes.
A key function of this role is to ensure that there is faculty and departmental engagement in the end-to-end process and to be able to support departments and faculties through all aspects of record-keeping in the student lifecycle. The post holder will be working in a Business Partnering model with Schools to ensure that they are fully supported in record creation, maintenance and implementation and adherence to the University’s regulations.
About you
The successful candidate will have expert knowledge of the SITS student information system (or other equivalent student database system) from a user perspective and of the data configuration of the system around curriculum, student record-keeping and use of the records system in a large multi-faculty university.
They will be experienced in prioritising their workload to manage competing demands and will be able to demonstrate a proactive approach in identifying and solving problems with minimal supervision. They will need to be able to manage competing priorities and to pivot their attentions to new urgent tasks as the need arises.
Excellent IT, written and spoken communication skills, together with a meticulous and organised approach to working with a high standard of accuracy, are key requirements of the role. Applicants will need to be excellent at building relationships with their stakeholders, taking the time to understand their needs and how best to deliver against them.
As part of your application, please provide us with statements in your cover letter demonstrating your knowledge and why you are suitable for this role.
What we offer
- 41 Days of holiday (including 27 days annual leave, 8 bank holidays and 6 closure days)
- Hybrid Final Salary Pension Scheme
- Cycle to work scheme and season ticket loan
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/
